General Terms and Conditions with Customer Information

Table of contents 

  1. Scope of application 
  2. Conclusion of contract 
  3. Right of withdrawal 
  4. Prices and terms of payment 
  5. Delivery and shipping conditions 
  6. Granting of rights of use for license keys 
  7. Retention of title 
  8. Liability for defects (warranty) 
  9. Special conditions for assembly/installation services 
  10. Special conditions for repair services 
  11. Applicable law 
  12. Place of jurisdiction 
  13. Alternative dispute resolution 

1. Scope 

1.1 These General Terms and Conditions (hereinafter referred to as “GTC”) of iFactory3D GmbH (hereinafter referred to as “Seller”) apply to all contracts for the delivery of goods concluded by a consumer or entrepreneur (hereinafter referred to as “Customer”) with the Seller regarding the goods presented by the Seller in his online shop. The inclusion of the customer’s own terms and conditions is hereby objected to, unless otherwise agreed. 

1.2 These GTC shall apply mutatis mutandis to contracts for the delivery of goods with digital elements unless otherwise stipulated. In addition to the delivery of the goods, the Seller owes the provision of digital content or digital services (hereinafter “digital products”) which are contained in or connected to the goods in such a way that the goods cannot fulfill their functions without them. 

1.3 These GTC shall apply accordingly to contracts for the delivery of physical data carriers that serve exclusively as carriers of digital content unless otherwise stipulated. Digital content within the meaning of these GTC is data that is created and provided in digital form. 

1.4 These GTC shall apply accordingly to contracts for the provision of license keys, unless otherwise agreed. In this context, the Seller owes the provision of a license key for the use of the digital content or digital services described by him (hereinafter “digital products”) as well as the granting of the contractually agreed rights to use the respective digital products. The customer does not acquire any intellectual property rights to the digital product. The respective product description of the seller is decisive for the quality of the digital product. 

1.5 A consumer within the meaning of these GTC is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed. 

1.6 An entrepreneur within the meaning of these GTC is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of his commercial or independent professional activity. 

1.7 The subject matter of the contract may be – depending on the Seller’s DeepL description – both the one-time provision of digital content and the regular provision of digital content (hereinafter “subscription contract”). In the case of the Subscription Contract, the Seller undertakes to provide the Customer with the contractually owed digital content for the duration of the agreed contract term at the contractually agreed time intervals. 

2. Conclusion of contract 

2.1 The product descriptions contained in the Seller’s online shop do not constitute binding offers on the part of the Seller, but serve for the submission of a binding offer by the Customer. 

2.2 The customer can submit the offer via the online order form integrated in the seller’s online shop. After placing the selected goods in the virtual shopping basket and going through the electronic ordering process, the customer submits a legally binding contractual offer with regard to the goods contained in the shopping basket by clicking the button that concludes the ordering process. Furthermore, the customer can also submit the offer to the seller by e-mail or by online contact form. 

2.3 The Seller may accept the Customer’s offer within five days, 

– by sending the customer a written order confirmation or an order confirmation in text form (fax or e-mail), in which case the receipt of the order confirmation by the customer is decisive, or 

– by delivering the ordered goods to the customer, in which case the receipt of the goods by the customer is decisive, or 

– by requesting payment from the customer after the order has been placed. 

If several of the aforementioned alternatives exist, the contract shall be concluded at the time when one of the aforementioned alternatives occurs first. The period for acceptance of the offer begins on the day after the customer sends the offer and ends with the expiry of the fifth day following the sending of the offer. If the seller does not accept the customer’s offer within the aforementioned period, this shall be deemed to be a rejection of the offer with the consequence that the customer is no longer bound by his declaration of intent. 

2.4 If a payment method offered by PayPal is selected, the payment shall be processed via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter: “PayPal”), subject to the PayPal terms and conditions of use, available at https://www.paypal.com/de/webapps/mpp/ua/useragreement-full or – if the customer does not have a PayPal account – subject to the terms and conditions for payments without a PayPal account, available at https://www.paypal.com/de/webapps/mpp/ua/privacywax-full. If the customer pays by means of a payment method offered by PayPal that can be selected in the online ordering process, the seller already declares acceptance of the customer’s offer at the time the customer clicks the button that completes the ordering process. 

2.5 When submitting an offer via the Seller’s online order form, the text of the contract shall be stored by the Seller after the conclusion of the contract and transmitted to the Customer in text form (e.g. e-mail, fax or letter) after the Customer’s order has been sent. The Seller shall not make the text of the contract accessible beyond this. If the customer has set up a user account in the Seller’s online shop before sending his order, the order data will be archived on the Seller’s website and can be accessed by the customer free of charge via his password-protected user account by providing the corresponding login data. 

2.6 Before bindingly placing the order via the Seller’s online order form, the Customer can identify possible input errors by carefully reading the information displayed on the screen. An effective technical means for better recognition of input errors can be the enlargement function of the browser, with the help of which the display on the screen is enlarged. The customer can correct his entries during the electronic ordering process using the usual keyboard and mouse functions until he clicks the button which completes the ordering process. 

2.7 The German and English languages are available for the conclusion of the contract. 

2.8 Order processing and contacting usually take place via e-mail and automated order processing. The customer must ensure that the e-mail address provided by him for order processing is correct so that e-mails sent by the seller can be received at this address. In particular, when using SPAM filters, the customer must ensure that all e-mails sent by the seller or by third parties commissioned by the seller to process the order can be delivered. 

3. Right of withdrawal 

3.1 Consumers are generally entitled to a right of withdrawal. 

3.2 More detailed information on the right of withdrawal can be found in the Seller’s instructions on withdrawal. 

3.3 The right of withdrawal does not apply to consumers who do not belong to a Member State of the European Union at the time of the conclusion of the contract and whose sole residence and delivery address are outside the European Union at the time of the conclusion of the contract. 

4. Prices and terms of payment 

4.1 Unless otherwise stated in the Seller’s product description, the prices quoted are total prices which include the statutory value-added tax. Any additional delivery and shipping costs will be indicated separately in the respective product description. 

4.2 In the case of deliveries to countries outside the European Union, further costs may be incurred in individual cases for which the Seller is not responsible and which are to be borne by the Customer. These include, for example, costs for the transfer of money by credit institutions (e.g. transfer fees, exchange rate fees) or import duties or taxes (e.g. customs duties). Such costs may also be incurred in relation to the transfer of funds if the delivery is not made to a country outside the European Union, but the customer makes the payment from a country outside the European Union. 

4.3 The payment option(s) will be communicated to the Customer in the Seller’s online shop. 

4.4 If prepayment by bank transfer has been agreed, payment shall be due immediately after conclusion of the contract, unless the parties have agreed on a later due date. 

4.5 If a payment method offered via the payment service “PayPal” is selected, the payment shall be processed via PayPal, whereby PayPal may also use the services of third-party payment service providers for this purpose. If the Seller also offers payment methods via PayPal for which it makes advance payments to the Customer (e.g. purchase on account or payment by installments), it shall assign its payment claim to PayPal or to the payment service provider commissioned by PayPal and specifically named to the Customer. Before accepting the Seller’s declaration of assignment, PayPal or the payment service provider commissioned by PayPal shall carry out a creditworthiness check using the transmitted customer data. The seller reserves the right to refuse the customer the selected payment method in the event of a negative check result. If the selected payment method is approved, the customer must pay the invoice amount within the agreed payment period or in the agreed payment intervals. In this case, he can only make payments to PayPal or the payment service provider commissioned by PayPal with a debt-discharging effect. However, the seller remains responsible for general customer enquiries, e.g. regarding the goods, delivery time, dispatch, returns, complaints, revocation declarations and deliveries or credit notes, even in the event of an assignment of the claim. 

4.6 If a payment method offered via the payment service “Stripe” is selected, the payment will be processed via the payment service provider Stripe Payments Europe Ltd, 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland (hereinafter “Stripe”). The individual payment methods offered via Stripe will be communicated to the customer in the seller’s online shop. Stripe may use other payment services for the processing of payments, for which special payment conditions may apply, to which the customer may be informed separately. Further information on Stripe is available on the Internet at https://stripe.com/de. 

5. Delivery and shipping conditions 

5.1 If the Seller offers to ship the goods, delivery shall be made within the delivery area specified by the Seller to the delivery address specified by the Customer, unless otherwise agreed. When processing the transaction, the delivery address specified in the Seller’s order processing shall be decisive. Deviating from this, if the payment method PayPal is selected, the delivery address deposited by the customer with PayPal at the time of payment shall be decisive. 

5.2 In the case of goods delivered by a forwarding agent, delivery shall be made “free kerbside”, i.e. to the public kerbside nearest to the delivery address, unless otherwise stated in the shipping information in the Seller’s online shop and unless otherwise agreed. 

5.3 If the delivery of the goods fails for reasons for which the customer is responsible, the customer shall bear the reasonable costs incurred by the seller as a result. This does not apply with regard to the costs for the return shipment if the customer effectively exercises his right of withdrawal. In the event of an effective exercise of the right of revocation by the customer, the provision made in the seller’s revocation instructions shall apply to the costs of returning the goods. 

5.4 If the customer is acting as an entrepreneur, the risk of accidental loss and accidental deterioration of the sold goods shall pass to the customer as soon as the seller has delivered the goods to the forwarding agent, the carrier or any other person or institution designated to carry out the shipment. If the customer is acting as a consumer, the risk of accidental loss and accidental deterioration of the goods sold shall in principle only pass to the customer or a person authorised to receive the goods when the goods are handed over to the customer. In deviation from this, the risk of accidental loss and accidental deterioration of the sold goods shall also pass to the customer in the case of consumers as soon as the seller has delivered the item to the forwarding agent, the carrier or the person or institution otherwise designated to carry out the shipment if the customer commissions the forwarding agent, the carrier or the person or institution otherwise designated to carry out the shipment to carry out the shipment and the seller has not previously named this person or institution to the customer. 

5.5 The Seller reserves the right to withdraw from the contract in the event of incorrect or improper self-delivery. This shall only apply in the event that the Seller is not responsible for the non-delivery and the Seller has concluded a specific covering transaction with the supplier with due diligence. The Seller shall make all reasonable efforts to procure the goods. In the event of non-availability or only partial availability of the goods, the customer will be informed immediately and the consideration will be refunded without delay. 

5.6 If the Seller offers the goods for collection, the Customer may collect the ordered goods within the business hours specified by the Seller at the address specified by the Seller. In this case, no shipping costs will be charged. 

5.7 License keys shall be provided to the Customer as follows: 

– by e-mail 

6. Granting of rights of use for license keys 

6.1 The license key provided entitles the Customer to use the digital product apparent from the respective product description of the Seller to the extent described therein. 

6.2 Insofar as the license key relates to the one-time provision of a digital content, the granting of rights shall only become effective when the customer has paid the remuneration owed in full. 

7. Retention of title 

If the seller makes advance payment, he shall retain ownership of the delivered goods until the purchase price owed has been paid in full. 

8. Liability for defects (warranty) 

8.1 Unless otherwise stated in the following provisions, the provisions of the statutory liability for defects shall apply. In deviation from this, the following shall apply to contracts for the delivery of goods: 

8.2 If the customer acts as an entrepreneur, 

– the seller has the choice of the type of supplementary performance; 

– in the case of new goods, the limitation period for defects shall be one year from delivery of the goods; 

– the rights and claims due to defects are excluded in the case of used goods; 

– the limitation period shall not recommence if a replacement delivery is made within the scope of liability for defects. 

8.3 If the customer is acting as a consumer, the following applies to contracts for the delivery of used goods with the restriction of the following clause: The limitation period for claims for defects is one year from delivery of the goods if this was expressly and separately contractually agreed between the parties and the customer was specifically informed of the reduction of the limitation period before submitting his contractual declaration. 

8.4 The above-mentioned limitations of liability and shortening of deadlines do not apply to 

– for claims for damages and reimbursement of expenses by the customer, 

– in the event that the seller has fraudulently concealed the defect, 

– for goods which have been used for a building in accordance with their customary use and have caused its defectiveness, 

– for any existing obligation of the seller to provide updates for digital products, in the case of contracts for the supply of goods with digital elements. 

8.5 Furthermore, for entrepreneurs, the statutory limitation periods for any statutory right of recourse shall remain unaffected. 

8.6 If the customer acts as a merchant within the meaning of § 1 of the German Commercial Code (HGB), he shall be subject to the commercial duty of inspection and notification of defects pursuant to § 377 of the German Commercial Code (HGB). If the customer fails to comply with the notification obligations regulated therein, the goods shall be deemed to have been approved. 

8.7 If the customer is acting as a consumer, he is requested to complain about delivered goods with obvious transport damage to the deliverer and to inform the seller of this. If the customer does not comply with this, this shall have no effect on his statutory or contractual claims for defects. 

9. Special conditions for assembly/installation services 

If, according to the content of the contract, the seller is also responsible for the assembly or installation of the goods at the customer’s premises in addition to the delivery of the goods and, if applicable, for the corresponding preparatory measures (e.g. measurement), the following shall apply: 

9.1 The Seller shall provide its services, at its discretion, in its own person or through qualified personnel selected by it. In doing so, the Seller may also make use of the services of third parties (subcontractors) acting on its behalf. Unless otherwise stated in the Seller’s service description, the Customer shall have no claim to the selection of a specific person to perform the desired service. 

9.2 The Customer shall provide the Seller with the complete and truthful information required for the provision of the service owed, insofar as its procurement does not fall within the Seller’s scope of obligations according to the content of the contract. 

9.3 The Seller shall contact the Customer after the conclusion of the contract in order to arrange an appointment with the Customer for the service owed. The Customer shall ensure that the Seller or the personnel appointed by the Seller have access to the Customer’s facilities concerned on the agreed date. 

9.4 The risk of accidental loss and accidental deterioration of the goods sold shall not pass to the customer until the assembly work has been completed and the goods have been handed over to the customer. 

10. Special conditions for repair services 

If, according to the content of the contract, the seller owes the repair of an item of the customer, the following shall apply to this: 

10.1 Repair services shall be provided at the registered office of the Seller. 

10.2 The Seller shall provide its services, at its discretion, in its own person or through qualified personnel selected by it. In doing so, the Seller may also make use of the services of third parties (subcontractors) acting on its behalf. Unless otherwise stated in the Seller’s service description, the Customer shall have no claim to the selection of a specific person to perform the desired service. 

10.3 The Customer shall provide the Seller with all information required for the repair of the item, insofar as the procurement thereof does not fall within the Seller’s scope of obligations according to the content of the contract. In particular, the Customer shall provide the Seller with a comprehensive description of the defect and inform the Seller of all circumstances that may be the cause of the defect identified. 

10.4 Unless otherwise agreed, the Customer shall ship the item to be repaired to the Seller’s registered office at its own expense and risk. The Seller recommends that the Customer takes out transport insurance for this purpose. Furthermore, the Seller recommends that the Customer ship the item in suitable transport packaging in order to reduce the risk of transport damage and to conceal the contents of the packaging. The seller shall inform the customer immediately of any obvious transport damage so that the customer can assert any rights it may have against the carrier. 

10.5 The return of the item shall be at the expense of the customer. The risk of accidental loss and accidental deterioration of the item shall pass to the customer when the item is handed over to a suitable transport person at the Seller’s place of business. At the customer’s request, the seller will take out transport insurance for the item. 

10.6 The Customer may also bring the item to be repaired to the Seller’s place of business and collect it again from the Seller’s place of business itself if this results from the Seller’s service description or if the parties have reached an agreement to this effect. In this case, the above provisions on the bearing of costs and risks in the case of dispatch and return of the item shall apply accordingly. 

10.7 The aforementioned provisions do not limit the customer’s statutory rights in respect of defects in the event of the purchase of goods from the seller. 

10.8 The Seller shall be liable for defects in the repair service provided in accordance with the provisions of statutory liability for defects. 

11. Applicable law 

11.1 All legal relationships between the parties shall be governed by the laws of the Federal Republic of Germany to the exclusion of the laws on the international sale of movable goods. In the case of consumers, this choice of law shall only apply insofar as the protection granted is not withdrawn by mandatory provisions of the law of the state in which the consumer has his habitual residence. 

11.2 Furthermore, this choice of law with regard to the statutory right of withdrawal does not apply to consumers who do not belong to a Member State of the European Union at the time of conclusion of the contract and whose sole place of residence and delivery address are outside the European Union at the time of conclusion of the contract. 

12. Jurisdiction 

If the customer is a merchant, a legal entity under public law or a special fund under public law with its registered office in the territory of the Federal Republic of Germany, the exclusive place of jurisdiction for all disputes arising from this contract shall be the Seller’s registered office. If the customer has its registered office outside the territory of the Federal Republic of Germany, the Seller’s registered office shall be the exclusive place of jurisdiction for all disputes arising from this contract if the contract or claims arising from the contract can be attributed to the customer’s professional or commercial activity. In the above cases, however, the Seller shall in any case be entitled to bring an action before the court at the Customer’s place of business. 

13. Alternative dispute resolution 

13.1 The EU Commission provides a platform for online dispute resolution on the Internet at the following link: https://ec.europa.eu/consumers/odr 

This platform serves as a contact point for the out-of-court settlement of disputes arising from online purchase or service contracts involving a consumer. 

13.2 The Seller is neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.